The types of information we collect
In general, when you visit our websites you do not have to tell us who you are, or reveal any personally identifiable information to us. Unless you specifically agree to tell us, we will never know who you are, and you are able to interact with our websites in a relatively anonymous way. Personally identifiable information is defined as any specific data that could disclose you as an individual, such as your name, address, telephone number, billing and shipping information, credit card information or e-mail address.
When you visit our websites our servers automatically record basic information about your usage, such as the type of internet browser and operating system you are using, the date, time and duration of your visit and the pages you viewed. This information is anonymous and does not identify you as an individual, nor will we combine it with information that does identify you as an individual. This information is collected and analysed to provide us with a greater understanding of how you use our websites. Where necessary we collect personally identifiable information on certain areas of our websites, for example, if you register on a forum, enter a competition or subscribe to an e-mail newsletter. The personally identifiable information collected may consist of a username or unique user ID and contact information, such as your name, email address, mailing address, telephone and fax numbers. You may have the opportunity to make purchases on our websites, in which case we would need to collect your order information, credit card details and delivery instructions in order to facilitate payment and shipment.
How we use or disclose the information we collect
In general, the information we collect is used for our own analysis aimed at improving our products and services. We use personally identifiable information to fulfil your requests or orders for specific services or products. We may also use personally identifiable information to perform other functions including, demographic analysis of site usage (who is visiting our websites and what they are interested in), customising advertising and content seen by our users, and improving our marketing and promotional efforts. We will not intentionally disclose any personally identifiable information and we do not sell, trade or rent such information to third parties (such as advertisers or telemarketers). Any personally identifiable information you provide will only be provided to third parties if:
- You consent to such a disclosure
- We are compelled or authorised to do so by law
- We reasonably believe there is a threat to someone’s life or health
- Our website or business is sold to, or merged with another entity
- Any information you provide to us is stored and held under generally accepted standards of technology and operational security in order to protect your personally identifiable information from loss, misuse, alteration, or destruction. Only authorised personnel are provided access to personally identifiable information and these personnel are required to treat this information as confidential. Despite these precautions, we cannot guarantee absolutely that any and all unauthorised access to your personally identifiable information will be prevented.
Your access to the information we hold
If you would like to access, correct, update or de-activate any personally identifiable information you have submitted, please send a request to email@example.com with ‘Privacy’ as the subject line. We will modify or de-activate any information that could be used to identify you as soon as practicable after your request, unless we are required or authorised by law not to do so. Once de-activated your data will not be accessible, however, due to system backups to various types of data storage media, your data may in some circumstances remain on these types of data storage media.
Transborder (interstate and international) data movement
At times, personally identifiable information collected from our websites may be transferred between our offices or data storage facilities located in Australia or internationally. Our websites may be viewed and hosted anywhere in the world, including countries that may not have specific laws regulating the collection, use and transfer of personally identifiable data. By using our websites and submitting such information on it, you voluntarily consent to such transborder transfers and hosting of such information.
Your participation on our websites
Links to other websites
Our websites provide links to other third party websites outside our network and immediate control. We do not accept any responsibility for their activities, and we advise you to examine the terms and conditions of using their websites before disclosing any information to them.
Our policy on children’s privacy protection
We understand the importance of protecting the privacy of children, especially in an online environment. This website is not intended for users under the age of 16, and TLCE does not knowingly collect personally identifiable information from users under the age of 16. Such users are expressly prohibited from submitting their personally identifiable information to us, and from using our forums and chat areas; any information submitted by such users will not knowingly be used, posted, or retained by us.
How to contact us for more information
If you have any questions or comments regarding this policy, please email us at firstname.lastname@example.org
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